Desktop Support Technician

100% Onsite in Lenexa Kansas

Pay: $30.50 an hour

15 month possible contract to hire opportunity

Must have at least 3 years experience supporting laptops and desktops

Comfortable with working out of a ticketing system

Hours: 1st shift (Monday-Friday)

Your role:

• Act as 2nd and 3rd-level onsite support for incident management at the Lenexa offices.
• Work as part of the local IT team supporting all onboarding and transfer requests.
• Provide support for any integration activities.
• Work with Global IT Infrastructure teams to resolve complicated and advanced IT-related issues.
• Support all services relating to Lifecycle management, Asset Management, License Management, and User Access management for end users software and hardware.
• Provide a positive and supportive experience for the customer at all times. Seek support from colleagues in difficult situations.
• Maintain a core level of knowledge regarding service offerings for all IS units (including training offerings and resources when available).
• Coordinate uninterrupted IT support and communicate ongoing strategy and execution with executives.
• Handle needed inquiries, escalations and establish partnerships with key customers for issues relating to Infrastructure and EUS.
• Travel (Up to 10%) – Day trips to other Lenexa offices.

Physical Attributes:

• Lifting at least 25lbs
• Sit or stand for extended periods

Who you are:
Basic Qualifications:

• HS Diploma or GED Equivalent
• 3 years of experience supporting laptops, desktops, Microsoft Office applications (Outlook, Lync, Skype for Business, Word, PowerPoint, Excel)
• 1 years of experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Intune, Jamf etc.
• 3 years of IT experience in a customer-facing role.

Preferred Qualifications:

• Bachelor’s degree in any discipline
• Experience engaging in Innovation activities such as process improvements, pilots, PoCs, etc.
• Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM a plus.
• ITIL Certification
• Experience in Life Sciences/Healthcare industry

MilliporeSigma is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual made a good faith report of discrimination.

Job Types: Full-time, Contract

Pay: From $30.50 per hour

Expected hours: 40 per week

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Desktop support: 3 years (Required)

Ability to Relocate:

• Lenexa, KS 66215: Relocate before starting work (Required)

Work Location: In person